Refund policy

Our Promise

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

As every Beast is handcrafted with care in our Scottish Borders workshop, we ask that you contact us as soon as possible if you have any concerns with your order.

Returning Your Order

If you've changed your mind, you have the right to return your order within 14 days of receiving it, provided it is unused, in its original condition, and returned in its original packaging where possible.

To arrange a return, please contact us before sending your item back. We will provide you with the return instructions.

Please note that customers are responsible for the cost of returning unwanted items unless the item is faulty or has been sent in error.

Damaged or Faulty Items

We take great pride in the quality of our products, but if your order arrives damaged or develops a fault, please get in touch as soon as possible.

Please include your order number, a description of the issue, and photographs where possible. This helps us assess the problem quickly and find the best solution.

Depending on the circumstances, we may offer a repair, replacement, or full refund.

Refunds

Once we have received and inspected your returned item, we will let you know the outcome of your refund request.

If approved, your refund will be processed back to your original payment method as soon as possible. Please note that it may take a few working days for your bank or card provider to complete the transaction.

Bespoke or Made to Order Products

Products that have been customised or made specifically to your requirements may not be eligible for return unless they are faulty or damaged.

If you have any questions before placing your order, we're always happy to help.

Need Help?

If you have any questions about your order, delivery, returns, or refunds, please don't hesitate to get in touch. We'll always do our best to provide a fair and straightforward solution.